Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register for an account, place an order, or contact us, you may provide:

• Full name and company name
• Email address and phone number
• Billing and shipping address
• Payment information (credit card, bank transfer, UPI details)
• Government-issued identification (for identity verification, where required)
• Technical details related to your service configuration
• Support correspondence and communication records

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address and browser user agent
• Pages visited, time spent, and navigation patterns
• Referring URL and search terms
• Device type, operating system, and screen resolution
• Cookies and similar tracking identifiers

1.3 Information from Third Parties

We may receive information about you from payment processors, fraud prevention services, domain registrars, and publicly available business directories — solely for the purpose of verifying your identity and processing your orders.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provision, manage, and support the hosting, server, and infrastructure services you have ordered.
• Billing & Payments: To process payments, generate invoices, manage your account balance, and comply with tax and accounting obligations.
• Communication: To send you service-related notifications, respond to support requests, and provide important updates about your services.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and abuse of our services.
• Service Improvement: To analyse usage patterns and feedback in order to improve our website, products, and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable government requests.
• Marketing: To send promotional communications about our services, with your consent where required by law. You can opt out of marketing communications at any time.

3. Data Storage & Security

Your personal information is stored on secure servers located within our data center facilities in India. We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest using AES-256
• Strict access controls with multi-factor authentication for administrative systems
• Regular security audits and vulnerability assessments
• Automated backup and disaster recovery procedures
• Employee security awareness training and background checks

We retain your personal information for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, it is securely deleted or anonymized.

4. Third-Party Services

We may share your personal information with trusted third-party service providers who assist us in operating our business. These include:

• Payment Processors: To process credit card, UPI, and bank transfer payments securely. Payment information is transmitted directly to the processor and is not stored on our servers.
• Fraud Prevention Services: To verify identity and detect potentially fraudulent orders or account activity.
• Analytics Providers: To understand how visitors use our website and improve our online experience. Analytics data is aggregated and does not include personally identifiable information.
• Communication Services: To deliver email notifications, SMS alerts, and support chat services.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Third-party service providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security standards.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly — including session management, authentication, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics and similar tools.
• Preference Cookies: Remember your settings and preferences (such as language, theme, and display options) to provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies for third-party advertising or cross-site tracking.

6. Your Rights

Depending on your location and applicable data protection laws (including the Information Technology Act 2000, GDPR, and DPDP Act 2023), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request a machine-readable copy of your data for transfer to another service provider.
• Opt-Out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in Section 7. We will respond to your request within 30 days of receipt.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email to registered customers and posted on this page with an updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the revised policy.