Billing Guidelines

1. Currency & Pricing

All prices on the ServerMili website and in customer invoices are quoted in Indian Rupees (₹ INR) unless explicitly stated otherwise.

• Tax-Exclusive Pricing: All listed prices are exclusive of applicable taxes unless marked as "inclusive of GST". Goods and Services Tax (GST) at the prevailing rate (currently 18%) will be added to all invoices as per Indian tax law.
• Price Transparency: The total cost including all taxes and fees is clearly displayed before order confirmation. There are no hidden charges.
• Price Changes: ServerMili may revise pricing at any time. Existing customers will be notified at least 30 days in advance of any price increase. Price increases take effect from the next billing cycle after the notification period.
• Promotional Pricing: Discounted or promotional prices apply only for the initial billing period unless stated otherwise. Renewals are billed at the standard rate unless a multi-cycle promotional offer is active.

2. Billing Cycles

Services are billed in advance based on the billing cycle selected at the time of order. Available billing cycles include:

Longer billing cycles offer better value. You may switch to a longer cycle at any time. Switching to a shorter cycle takes effect at the next renewal date.

3. Invoicing

• Invoice Generation: Invoices are generated automatically and sent to the registered email address at least 7 days before the payment due date.
• Invoice Contents: Every invoice includes: service description, billing period, base amount, applicable taxes (GST with GSTIN if registered), total amount payable, and payment due date.
• GST Compliance: ServerMili is a GST-registered entity. Our GSTIN is displayed on all invoices. Customers with a valid GSTIN may claim input tax credit on our services.
• Invoice Access: All current and past invoices are available for download from the Client Area at any time.
• Proforma Invoices: For new orders and custom configurations, a proforma invoice may be issued for advance payment before service provisioning.

4. Accepted Payment Methods

We accept the following payment methods for your convenience:

All payment transactions are encrypted using TLS 1.2 or higher. ServerMili does not store your card details — all payment data is handled securely by our PCI DSS-compliant payment partner.

5. Late Payment & Account Suspension

Timely payment ensures uninterrupted service. The following timeline applies when payment is not received by the due date:

6. Refund Policy

6.1 Eligible for Refund

• Shared & WordPress Hosting: Full refund within 30 days of initial purchase (money-back guarantee). Applies only to the first purchase of a new hosting plan.
• VPS & Cloud Servers: Pro-rated refund on unused prepaid months if cancelled with at least 7 days notice before the next billing cycle.
• Dedicated Servers: Pro-rated refund on unused prepaid months for standard configurations, cancelled with at least 7 days notice before the next billing cycle.

6.2 Not Eligible for Refund

• Setup fees and one-time configuration charges.
• Domain registration and renewal fees.
• Software licence fees (cPanel, Plesk, WHMCS, etc.).
• Custom hardware procurement and installation.
• SSL certificate purchases.
• Services terminated for AUP or ToS violations.
• Bandwidth overages and add-on services already consumed.

6.3 Refund Process

To request a refund, submit a support ticket through the Client Area with your reason for cancellation. Approved refunds are processed within 7-10 business days and credited back to the original payment method. Bank transfers may take an additional 3-5 business days depending on your bank.

7. Account Credits & Prepaid Balance

• Account Credits: You may add funds to your account balance at any time. These credits are automatically applied to future invoices.
• SLA Credits: Service credits issued under our Service Level Agreement are applied to your account balance and cannot be refunded as cash.
• Promotional Credits: Bonus credits or promotional balance cannot be withdrawn and are for service use only. They expire 12 months from the date of issuance.
• Credit Expiry: Unused account credits remain valid as long as the account is active. Upon account termination, any remaining credit balance may be refunded (excluding promotional credits) upon request.

8. Billing Disputes

If you believe there is an error on your invoice or disagree with a charge:

• Contact our billing team by opening a support ticket within 30 days of the invoice date.
• Provide the invoice number, the specific charge in question, and the reason for your dispute.
• Our team will review the dispute and respond within 5 business days.
• If the dispute is resolved in your favour, a credit or refund will be issued promptly.
• Filing a chargeback with your bank without first contacting ServerMili may result in immediate account suspension and a ₹2,500 chargeback handling fee.

9. Billing Support

For billing enquiries, payment issues, or refund requests: