Managed Services
Hand your server operations to our team entirely. We provide round-the-clock monitoring, rapid incident response, proactive patching, security hardening, and automated backups — all under a defined SLA.
Everything Covered, Every Day
Our managed services team operates as an extension of your IT organization — proactive, documented, and accountable.
24/7 Monitoring
Continuous health checks across CPU, memory, disk, network, and application services. Automated alerting with on-call engineer escalation ensures nothing goes unnoticed at any hour.
Incident Response
When an alert fires, our engineers respond immediately — diagnose the root cause, implement a fix or workaround, and keep you informed throughout. Full post-incident reports for all critical events.
OS Patching
Scheduled patch cycles for Linux and Windows servers aligned to your change windows. Emergency patches for critical CVEs are applied as soon as a tested package is available.
Security Hardening
CIS Benchmark-aligned hardening on every managed server, covering firewall rules, SSH lockdown, fail2ban, rootkit detection, and regular vulnerability scans with remediation.
Automated Backups
Daily backups with integrity verification and off-site replication (Pro and Enterprise plans). Restores are available self-service via the portal or requested through support with rapid SLA turnaround.
Monthly Reporting
A detailed monthly report covering uptime statistics, incident summaries, patch history, backup status, and upcoming maintenance — delivered directly to your inbox on the first of each month.
Straightforward, Predictable Pricing
All plans include the full management scope above. Your plan tier determines your server count, response time SLAs, and support level.
Standard
Full management for a single server
- 1 Managed Server
- 24/7 Monitoring
- Incident Response (2 hr SLA)
- Monthly OS Patching
- Security Hardening
- Weekly Backups (14-day retain)
- Monthly Report
- Daily Backups
- Off-Site Replication
- Dedicated Engineer
Professional
Advanced management for growing teams
- Up to 5 Managed Servers
- 24/7 Monitoring (1-min checks)
- Incident Response (1 hr SLA)
- Weekly OS Patching
- Advanced Hardening + Audit
- Daily Backups (30-day retain)
- Weekly + Monthly Reports
- Daily Backups
- Off-Site Replication
- Dedicated Engineer
Enterprise
White-glove management at scale
- Unlimited Managed Servers
- Real-Time Monitoring (30 sec)
- Incident Response (15 min SLA)
- On-Demand OS Patching
- Full Hardening + Pen Test
- Hourly + Daily Backups (90-day)
- Real-Time Dashboard + Reports
- Geo-Redundant Off-Site Backup
- Dedicated Account Engineer
- 24/7 Phone Escalation
Service Level Commitments
Our managed service SLAs are contractual, not aspirational. We stand behind our response times with service credits if we fall short.
Response Time SLAs
Standard: 2-hour first response for critical incidents. Professional: 1-hour first response. Enterprise: 15-minute first response with a named engineer on-call for your account around the clock.
Uptime Guarantee
We commit to 99.9% monthly uptime for all managed services with service credits issued automatically for any month where we fall below the contracted threshold — no claim required from your side.
Change Management
All changes to managed systems are logged, approved through a documented change process, and communicated to your designated contacts before execution — no surprise maintenance windows.
Escalation Paths
Clearly defined multi-tier escalation paths ensure that unresolved incidents automatically escalate to senior engineers and then to management — so nothing gets stuck in a queue during a crisis.